> ## Documentation Index
> Fetch the complete documentation index at: https://docs.replify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Product Notices

> Important updates, changes, and announcements about your Replify account. We’ll post here whenever something affects how you log in, configure your assistant, or manage your account.

export const ContactEmail = () => {
  return <a href="mailto:help@replify.ai">help@replify.ai</a>;
};

export const BaseUrl = ({path = '', children}) => {
  const baseUrl = 'https://app.replify.ai';
  const fullUrl = path ? `${baseUrl}${path.startsWith('/') ? path : `/${path}`}` : baseUrl;
  if (children) {
    return <a href={fullUrl}>{children}</a>;
  }
  return fullUrl;
};

## Phone System Upgrade

### What's happening?

We're upgrading our phone system to deliver better voice quality and new features like [warm transfers](/assistant-setup/live-transfers#warm-transfers). We'll be migrating all customers to the new system over the coming weeks.

### What you'll notice

* **Improved voice quality** — smoother, more natural-sounding conversations
* **Warm transfers** — your assistant can now brief the person receiving a transferred call before or after the connection, so your customers don't have to repeat themselves. [Learn more](/assistant-setup/live-transfers#warm-transfers).
* **Intro interruption control** — a new setting on the [Phone](/assistant-setup/phone) page lets you choose whether callers can interrupt the assistant's greeting

### What to know during the transition

* If your assistant hasn't been migrated yet, warm transfers and some newer features won't be available.
* **Outbound phone calls via API** are not yet available on the new system. If you currently use API-triggered outbound calls, your assistant will remain on the current system until this is rebuilt. Outbound calls through [Campaigns](/campaigns/campaign-templates) are not affected.

<Note>
  If you have questions about the migration or want to check your assistant's status, reach out to <ContactEmail />.
</Note>

***

## Account Update: New Login URL

### What changed?

We’ve updated the URL where you access your Replify account to [https://app.replify.ai](https://app.replify.ai)

<Note> Don't forget to bookmark this new link! </Note>

### What this means for you:

• Your AI assistant email (for example: `{your-business-name}@mylibby.ai`) is **not changing**\
• Your account, data, and settings all stay the same\
• Your existing chatbot links will continue to work for now

### What we recommend updating for chatbot users:

<Warning>
  **Embedded Chatbot:** If you've embedded the chatbot code directly into your website, you'll need to create a new custom link and update the embedded JavaScript code to use the new URL.

  **Direct Links:** If you've shared your chatbot as a direct link (hyperlink) anywhere - such as in social media bios, website links, email signatures, or other places where people click a URL to open the chatbot, you'll need to create a new custom link and update those links.
</Warning>

**To update your chatbot URL:**

1. Go to <BaseUrl path="/settings/chatbot">Chatbot Settings</BaseUrl>
2. Customize your new chatbot URL (you can choose your own custom link), and save.
3. Update your chatbot implementation:
   * **For embedded chatbots:** Either change the `window.baseUrl` in your existing embedded code to the new URL, or copy the full new JavaScript snippet from the chatbot settings page and replace the old code on your website.
   * **For direct links:** Copy the new link and update it wherever you've shared the old chatbot link (social media bios, website links, email signatures, etc.)

The new URL format will look like this: **`https://myreplify.ai/c/{your-custom-link}`**

<img src="https://mintcdn.com/partner1/N4nqngEleIFKW1jw/images/chatbot-url-example.png?fit=max&auto=format&n=N4nqngEleIFKW1jw&q=85&s=df0c232e712bc784c48fe43bbb160c97" alt="Example of new chatbot URL in settings" style={{ border: '1px solid #E0E0E0', borderRadius: '8px', maxWidth: '100%', margin: '20px 0' }} width="1252" height="406" data-path="images/chatbot-url-example.png" />

<Note> Older heylibby.ai chatbot links will continue to redirect for now, but they'll eventually be retired. We recommend updating to the new format as soon as possible. </Note>

### Need help?

If you have any questions, you can reach out to support at <ContactEmail />.