> ## Documentation Index
> Fetch the complete documentation index at: https://docs.replify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone

> Configure your assistant's phone settings, voice, greeting, and call behavior

export const ContactEmail = () => {
  return <a href="mailto:help@replify.ai">help@replify.ai</a>;
};

## Phone Number

Your assistant is assigned a dedicated phone number for both calls and texts. You can choose a local area code if available.

<Warning>
  Changing your area code will generate a new number and release your current one. If you'd like to request a different area code, contact <ContactEmail />.
</Warning>

## Voice Selection

Choose your assistant's voice from a selection of available options. Each voice has its own tone, accent, and style. You can preview voices before selecting one.

Additional voices are available by expanding the **Additional Voices** section.

## Call Settings

### Phone Greeting

Customize the greeting message that callers hear when they call your phone number. Use the **Play** button to preview your message.

### Allow Callers to Interrupt the Greeting

By default, callers cannot interrupt the assistant's intro greeting. This prevents accidental sounds or background noise from cutting off the opening message.

You can enable this if you want a more interactive experience, but keep in mind it may cause slight stuttering during the intro if the caller speaks too early. Most customers should leave this **off**.

### Language

Select a preferred language or use **Multilingual** to cover English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, Dutch, and more.

<Note>
  If you need a language not listed, email <ContactEmail />.
</Note>

### Ambient Audio

Choose optional background audio (like call center noise) to play while the assistant is forming a response.

### Call Forwarding

You can forward calls from your existing phone to your assistant's number when you're on a call or unavailable. Instructions are provided based on your wireless carrier.

## Custom Phone Rules

### Patience

Adjust how long your assistant waits before speaking on a call:

* **Higher patience** gives slower, more natural pacing.
* **Lower patience** results in quicker, snappier replies (but may interrupt).

<Note>
  This only affects response timing, not the content of the response.
</Note>

<Info>
  Custom phone rules have moved to the [Core Behavior](/assistant-setup/core-behavior) page under the **Behavior Rules** section.
</Info>

## Call Recording

You can toggle call recording on or off for your assistant. If call recordings are enabled, only the AI portion of the call will be recorded and recordings will stop on live transfer.

**Why can't I record after a live transfer?**\
Replify records the AI-handled portion of calls. After a call is transferred to a human, recording does not continue. This keeps recording behavior more tightly scoped and easier to manage from a privacy and operational standpoint.

## Caller ID after live transfer

When someone calls your assistant and is transferred to your business (for example, a customer calls AI assistant number, asks to speak with the front desk, and is connected to that team), the phone that answers the transfer may **not** show the customer’s original number on caller ID depending on your configuration.

In most cases, your staff will see the caller’s number. It will not appear when either of the following applies to that [live transfer](/assistant-setup/live-transfers):

1. **The transfer destination uses an extension** — for example, the assistant dials your main line plus an extension to reach a specific person or department.
2. **Warm transfers are turned on** for that transfer — see [Warm Transfers](/assistant-setup/live-transfers#warm-transfers).

When caller ID is not forwarded, the receiving phone usually shows **your assistant’s phone number** instead. The customer’s number is still captured in Replify if it was available (conversation history, notifications, and CRM integrations).

For a breakdown by transfer type, see [Caller ID forwarding](/assistant-setup/live-transfers#caller-id-forwarding) on the Live Transfers page.

## Call Continuity

Ensure your customers can always reach you, even in the rare event of a service disruption. Set a custom message and an optional backup number to keep calls flowing.

## Follow-up Text Settings

After a call, a follow-up text is sent to share any links discussed during the conversation. You can customize the first sentence of this message.

The opening line and unsubscribe instructions are required for compliance and cannot be changed at this time.

<Tip>
  Include your assistant's phone number or chatbot link so customers know how to reach you again.
</Tip>