> ## Documentation Index
> Fetch the complete documentation index at: https://docs.replify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge

> Set up your assistant's knowledge base

export const BaseUrl = ({path = '', children}) => {
  const baseUrl = 'https://app.replify.ai';
  const fullUrl = path ? `${baseUrl}${path.startsWith('/') ? path : `/${path}`}` : baseUrl;
  if (children) {
    return <a href={fullUrl}>{children}</a>;
  }
  return fullUrl;
};

## Overview

The <BaseUrl path="/settings/knowledge">Knowledge</BaseUrl> page is where you define what your assistant should know about your business. This information helps your assistant answer questions and provide accurate support during conversations.

**Key points:**

* The more details you provide, the more helpful your assistant will be
* You can add information manually, upload documents, or provide websites for automatic analysis
* Each assistant requires at least one Knowledge Set with one item to function properly

## What is Knowledge?

Knowledge is the factual information your AI assistant uses to answer questions about your business. It includes details like:

* What services you offer
* Where you're located
* Your pricing structure
* Your policies and procedures
* Product or service descriptions
* Company facts and FAQs

### Knowledge vs. Rules

**Knowledge** refers to facts and details about your business that your assistant uses to answer questions.

**Rules** are instructions that shape how your assistant behaves or communicates. For information on rules, see [Custom Rules](/assistant-setup/core-behavior#custom-rules).

<Info>
  Knowledge helps your assistant know *what* to say. Rules help your assistant know *how* to say it.
</Info>

### Knowledge Examples

**Service Information:**

```
We offer personal training, HIIT classes, and nutrition consultations at our Los Angeles and Long Beach locations.
```

**Pricing Information:**

```
New members get one free trial class. After that, sessions are $25 each or $90 for a 5-class pack.
```

## Knowledge Sets

A Knowledge Set is a collection of related information that your assistant can use to answer questions. Think of it as a folder for organizing your business information.

### Benefits of Knowledge Sets

* **Organization**: Group related information together (e.g., "Pricing," "Policies," "Los Angeles Location")
* **Flexibility**: Assign different sets to specific assistants
* **Management**: Easily update or remove related information as a group

### Creating a Knowledge Set

1. Select **Add Knowledge Set** to create a new collection
2. Enter a name and description for the set
3. Add content to the set using any of these methods:
   * **Text snippets** — Type or paste information directly
   * **Website URLs** — Add up to 3 URLs for automatic analysis
   * **Documents** — Upload up to 3 files (PDF, DOCX, TXT, CSV, XLSX, 25MB max each)

Once added, each entry appears as a separate knowledge item that your assistant can reference.

<Tip>
  More detailed information leads to more accurate and natural answers from your assistant.
</Tip>

## Adding Knowledge Content

You can add knowledge to your sets in three ways:

### Text Snippets

Add short or long pieces of information about your business directly in the knowledge editor.

**Best for:**

* Services, pricing, and policies
* FAQs
* Product descriptions
* General facts about your company

**How it works:**

* Each new line or paragraph is saved as a separate knowledge item
* You can add multiple snippets at once to save time
* Edit or delete individual snippets at any time

### Websites

Automatically analyze your website content and extract relevant information.

**How it works:**

1. Add up to 3 website URLs at a time
2. After saving, the site will be scanned automatically
3. All readable content is added as knowledge items
4. The process usually takes less than a minute

**Tracking:**

* The Sources tab shows the analysis status
* View how many items were added from each website

<Note>
  Your assistant does not monitor websites for changes. To refresh the content, remove the website source and then re-add it.
</Note>

<Note>
  If a website cannot be analyzed, you can still manually enter the information as text snippets or upload a document.
</Note>

### Documents

Upload files that contain business information for automatic processing.

**Supported formats:**

* PDF
* DOCX
* TXT
* CSV
* XLSX

**Limits:**

* Up to 3 files at a time
* Each file up to 25MB in size

**Best for:**

* Brochures and service guides
* Policies and procedures
* Training materials
* Product catalogs

**How it works:**

* Each document is automatically processed to extract key facts
* Extracted content becomes knowledge items your assistant can use
* View processing status in the Sources tab

## Managing Knowledge

Once you've added knowledge, use these tabs to manage it:

### All Knowledge Items Tab

View, edit, or delete all knowledge items in one place. For each item, you can see:

* **Source type** — Text, website, or document
* **Original source** — Where the information came from
* **Status** — Active or inactive

**Actions:**

* **Toggle on/off** — Disable items without deleting them
* **Edit** — Update the content
* **Delete** — Remove items permanently

### Sources Tab

Get a summary of all connected sources:

* **Websites** — Analysis status and item counts
* **Documents** — Upload status and processing information

### Settings Tab

Control access to your Knowledge Set:

* **Assign to assistants** — Choose which assistants can use this Knowledge Set
* **Manage permissions** — Control how different assistants access the information