> ## Documentation Index
> Fetch the complete documentation index at: https://docs.replify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Multiple Assistants

> Manage multiple AI assistants for different locations, brands, or workflows

export const BaseUrl = ({path = '', children}) => {
  const baseUrl = 'https://app.replify.ai';
  const fullUrl = path ? `${baseUrl}${path.startsWith('/') ? path : `/${path}`}` : baseUrl;
  if (children) {
    return <a href={fullUrl}>{children}</a>;
  }
  return fullUrl;
};

export const SalesEmail = () => {
  return <a href="mailto:sales@replify.ai">sales@replify.ai</a>;
};

export const ContactEmail = () => {
  return <a href="mailto:help@replify.ai">help@replify.ai</a>;
};

## Overview

Each account starts with one assistant by default. You can add more to support multiple business locations, service lines, or internal teams with distinct workflows.

To purchase additional assistants, contact <SalesEmail />.

## How to Manage Assistants

1. Open the **Assistant dropdown** in the top right corner.
2. Select an assistant to view its settings, conversations, contacts, and reports.
3. To create a new assistant:
   * Click <BaseUrl path="/manage-assistants">Manage Assistants</BaseUrl> in the dropdown.
   * Click the **plus (+) button** and fill in the required details.
   * Navigate to that assistant’s **Settings** to configure its voice, phone, knowledge, and more.
   * To rename an assistant, go to its **Settings** page and click the **pencil icon** next to the name.

## External IDs (CRM syncing)

On <BaseUrl path="/manage-assistants">Manage Assistants</BaseUrl>, configure **external IDs** so each assistant can carry identifiers tied to CRMs outside Replify (HubSpot storefront or account IDs, internal site codes, etc.). Typical pattern: define a short **key** label (such as `hubspotId`) and the **value** your organization uses for that assistant or location.

Campaign contact imports—**CSV uploads**, **[Import via Email](/campaigns/managing-your-campaign#import-via-email)** (sample CSV step), or the [Campaign Service API](/api-reference/campaigns/manage-campaign-contacts)—use those pairs so routing lines up across assistants on **Multi-Assistant** or organization-wide campaigns. In-app **[Assistant routing](/campaigns/managing-your-campaign#assistant-routing-organization-wide)** is shared between direct uploads and email import setup.

## Troubleshooting

### Can’t create a new assistant?

You’ve likely reached your account’s assistant limit. Contact <SalesEmail /> to upgrade your plan.

### Need to remove an assistant?

Deletion or deactivation is not yet self-serve. Please email <ContactEmail /> and we’ll take care of it for you.